We collect your information so we can care for you properly—nothing more, nothing unnecessary.
Privacy policy
Your details are kept safe, secure, and only shared when it supports your care or is legally required.
You’re always in control—you can ask, access, or update your information anytime.
We are committed to protecting your privacy and handling your personal and health information securely and transparently.
This policy explains how we collect, use, store and share your information in accordance with Australian privacy laws.
Privacy at a glance
- We only collect information necessary for your care
- Your information is kept secure and confidential
- We only share information with your consent (or if required by law)
- You can access or update your information at any time
- You can opt out of communication or recording tools
What information do we collect?
We only collect information that is relevant to your care and services.
We collect personal and health information to provide safe and effective care, including:
- Name, contact details, and date of birth
- Medicare, private health, or DVA details (if required)
- Medical history and relevant family history
- Medications, supplements, and treatments
- Referrals, reports, imaging, and correspondence
Information may be collected directly from you, from a responsible person, or from other healthcare providers (with your consent or as permitted by law).
Why do we collect your information?
We use your information to:
- Assess, diagnose, and treat your condition
- Manage appointments, reminders, and communication
- Process billing and administration
- Meet legal and regulatory requirements
- Improve quality of care and clinic operations
You may also receive communications (e.g. SMS/email), which you can opt out of at any time.
Use of recording & transcription technology
To support accurate and efficient clinical documentation, your practitioner may use secure recording or transcription software, including AI-assisted tools.
We take a privacy-first, risk-minimised approach:
- Used only for clinical note-taking
- Only relevant information is captured
- Recordings are not stored longer than necessary
- Data is securely handled and protected
- Third-party providers must meet strict privacy and security standards
- Your information is not used for AI training or secondary purposes without consent
You will be informed when these tools are used and can opt out at any time without affecting your care.
All documentation is reviewed and verified by your practitioner.
Who do we share your information with?
Who do we share your information with?
We may share your information with:
- Your treating practitioner and clinic staff
- Other healthcare providers involved in your care
- Medicare, insurers, or compensation schemes (if applicable)
- Third parties where required by law
We do not share your information with external marketing companies.
How we keep your information secure
We take reasonable steps to protect your information, including:
- Secure premises and access controls
- Password-protected systems
- Encryption, firewalls, and secure storage
- Regular data backups
We retain records as required by law:
- Minimum 7 years
- For children, until age 25
Accessing or updating your information
You can:
- Request access to your records
- Request corrections if information is inaccurate
- Ask us to transfer your records to another provider
Requests may need to be in writing. A reasonable administrative fee may apply.
Children’s privacy
Privacy laws apply to children as well as adults. In some cases, a child’s right to privacy may limit parental access depending on their capacity and circumstances.
Providing information about others
If you provide information about another person, you must ensure you have their consent and that they understand how their information will be used.
📞 Contact us
If you have questions, would like to access your information, or make a complaint:
Privacy Officer
Valley Health Group
508 Plenty Rd, Mill Park VIC 3082
📧 privacyofficer@valleyhealthgroup.com.au
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.